Moonlight Studios

If you value follow-through on contractual commitments, DO NOT work with Moonlight Studios and Sound Investment. If you value helpful service, timely follow-ups, and proactive issue resolution, DO NOT work with Moonlight Studios and Sound Investment. And most importantly - if you value working with people and businesses of integrity, DO NOT work with Moonlight Studios and Sound Investment. Full story below: — We booked Moonlight Studios in 2019 for our May 2021 Indian wedding. We liked that the space was a blank canvas and that it accommodated our large guest count of 500 people. Due to COVID, we made the decision to postpone our wedding to May 2022 and communicated this to the venue. They refused to move our deposit to the new date because they could not fill the old date (to this day, we are not sure if they ever filled the original date- they responded cagily to all of our follow-ups) and they asked us to pay another deposit for 2022, which was higher due to inflation. Though disappointed, we paid and moved on. In 2020, after not hearing from anyone at the venue for months, we made a surprise visit to Moonlight Studios and learned from a Sound Investment employee that the venue was now being used as a production studio to host virtual events during COVID. We were also surprised to learn from this employee that our point person from the venue was in Poland. We did a walkthrough and saw that the venue was now filled with lots of AV equipment, lighting, and a newly built stage, very different from the “blank canvas” venue we saw back in 2019. We noticed that one of the galleries that we intended to rent had also been converted to a control room. After following up with our point person, we were assured that EVERYTHING would be removed by the time of our wedding in May 2022 as the venue converted back into an event space. In November 2021, we reached out to our point person by email and asked to schedule a walkthrough with our decorator. She asked me to call her (rather than risk putting it in writing) to “clarify a few things”. I called her and she told me very casually that the new stage COULD NOT be removed in time for our wedding and the gallery would have to remain a control room. Thus, the venue’s capacity was no longer 500 but more like 300. After several (angry) follow-ups on our part, we were finally told that Sound Investment had to make a business decision to stay afloat during COVID. We implored them to remove the stage considering Moonlight is a leased space and it can’t be a permanent fixture. They refused…probably because it would cost them thousands to do so. I can understand that businesses did what they had to to survive during COVID. However, what I found absolutely unacceptable is that NO ONE reached out to us to tell us of this change UNTIL I REACHED OUT FIRST. OUR WEDDING WAS 6 MONTHS AWAY. While a refund was offered, but this was a clear breach of contract and we had every right to take legal action for damages. In the end, we decided against suing, feeling like we didn’t want to spend another second of our time on folks who so clearly don’t deserve it. We are so fortunate to have found a new venue that is run by professionals and not scam artists.